Support & FAQs...
Thank you for visiting TCVirtual on the Web! Hopefully you've found what you're looking for, but if not, click here for the FAQ's.
We welcome any feedback and/or helpful input offered from our clients. Please use this comment form if you have further questions or feel free to contact us directly via any means provided below.
||PO Box 121|
Rapid City, 49676
Tech Support FAQs
- Why are TCVirtual tours better?
- What are the image quality options?
- What is your cancellation policy?
- What are the payment options?
- What is the cost of your virtual tours?
- What is the average turnaround?
- What are my e-marketing options?
- Do you offer web site & domain name hosting?
Why are TCVirtual tours better?
We offer a number of e-marketing presentation technologies to provide you with the best possible options in terms of quality and affordability.
TCVirtual's status as a preferred PicturePath™ partner allows us to process tours using various state-of-the-art digital imaging technologies and then post them directly online to high-profile sites like REALTOR.com®. Also included at no additional charge, posting to your brokerage web site and local MLS board where available.
Unlike most of our competitors, TCVirtual tours offer full, 360° immersion. Viewers can control every aspect of the tour, zooming in/out, up and down with a complete 360° field of view. In addition, we can create a corresponding slideshow presentation highlighting the features of your tour. We offer full customization with a solutions-oriented approach to ensure your complete satisfaction.
What are the image quality options?
TCVirtual tours are designed for the Web and are optimized for realistic image clarity with a high speed Internet connection. We can however, compromise the overall quality in consideration of faster loading time if you feel that your potential viewers would not be using a high speed ISP. On the other end of the spectrum, if you plan to market your virtual tours on CD-Rom, we can also provide extremely high quality tours and slideshows that just aren't practical for Internet applications.
What is your cancellation policy?
Scheduled tours are shot regardless of weather conditions (with the exception of hard rain). We ask that you notify us at least 24 hours in advance if the tour needs to be cancelled or rescheduled.
What are the payment options?
TCVirtual offers the following payment options:
Check, money order, Authorize.net, Cybercash, Linkpoint and PayPal.
Payment is expected when the order is placed or at the time of shooting. Please contact us if you require special arrangements.
What is the cost of your virtual tours?
Without a doubt, TCVirtual offers the highest quality virtual tours at the most affordable prices! Every property is unique, so we offer our virtual tours at a flat rate per view (a full 360°, look up & down as well as side to side) plus the option of tailoring your presentation to include additional still images, user tools and national exposure on the world's #1 real estate listing site REALTOR.com®. For more specific information, click here to go to our packages & prices page.
What is the average turnaround?
We will contact you within 24 hours of receiving your order to schedule the tour. The exact amount of production time will depend upon the specifics of your project, but we can generally have your tour completed and online within 3-5 business days (usually 1 day for Showcase Packages!). Priority service is also available for special situations. The bottom line is that we appreciate your business and we'll do everything in our power to make your experience with TCVirtual a satisfactory one.
What are my e-marketing options?
We strongly encourage all real estate agents and home builders to tap into the REALTOR.com® network alliance for the maximum marketing exposure. Additionally, we provide comprehensive web site registration and promotion services to ensure that your online marketing efforts are not in vain. All of our virtual tours come with one year of FREE subdirectory web hosting and an optional CD-Rom version (standard &/or mini sized) for display on laptops or office machines.
Do you offer web site & domain name hosting?
We can offer fantastic deals on high quality, reliable server packages to fit every web site need. Our full-service e-mail and hosting packages start @ $159 annually, which is 30-40% less than all of our local competitors. If you already have hosting secured, we can work with your ISP or webmaster to integrate your TCVirtual tour and/or additional e-marketing materials seamlessly into your existing web site.
Our Standard Hosting Plan Includes: 3 GB Monthly Data Transfer, 100 MB Hard Disk Space, Operator Control Panel, 1 or More Domain Names, Static IP Address, 30 e-Mail Accounts, 10 e-Mail Forwarding Accounts, 30 e-Mail Auto-Responders, e-Mail Aliasing, Unlimited FTP, CGI Scripts, Frontpage Extensions, plus dedicated, FREE Tech Support!